Strong customer satisfaction, loyalty and advocacy are keys to developing privileged and profitable customer relationships. Schmidt’s research studies will provide you with important insights that can help you enhance and enrich your relationship with your most important customers.
- Are customers satisfied? Are they loyal?
- What are the core drivers of satisfaction and commitment?
- What are the root causes of dissatisfaction?
- What are the priorities for improving satisfaction and commitment?
- How are we doing with problem resolution?
- What is the financial impact of dissatisfaction? What level of business is at risk?
- What are the root causes of customer defection?
- Which competitors are winning over defecting customers?
Examples of Schmidt research studies:
- Customer Departure Analysis
- Customer Satisfaction & Loyalty
- Key Account Manager Effectiveness
- Relationship Drill-down