Enhance Products, Channels, and Service Delivery

94800342Enhanced Product200X90Having the right products, effective service and delivery channels is key to customers choosing your product over a competitors. Providing good service and responsiveness can be a deciding factor in customer decision-making. Schmidt’s market research can provide you with an objective assessment of your product set and your ability to deliver on the implementation and ongoing support.

  • Are customers aware of my full product set?
  • Do products meet customer needs?
  • How do customers perceive the product implementation process?
  • What are my product gaps?
  • Why are customers purchasing from competitors? Why not us?
  • How effective is our new customer onboarding process? What are we doing well? Where do we fall short?

Examples of Schmidt research studies:

  • Merger Onboarding/Conversion
  • New Customer Onboarding
  • Problem Resolution Effectiveness
  • Product Implementation Assessment

Contact Us

Schmidt Market Research, Inc.
405 McKnight Park Drive
Pittsburgh, PA 15237-6502
Phone: 412.367.1226
Fax: 412.367.9316